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I can receive emails but NOT Send emails! What can I Do?

Many Internet Service providers block SMTP port 25, which is used for sending out Email messages. They do this to prevent ordinary consumers from setting up an Email Server to send SPAM through their networks!

Both Shaw/Rogers and Telus are examples of providers who block port 25 for ALL of their non-business clients, unless these clients are on their highend Premium Service plans!

Currently, Bloomland's New Email Services platform supports the following connection ports for Email Messaging in addition to a browser based Webmail Interface:

  • SMTP: 25 (for Out-Going Emails)
  • IMAP:143 (for In-Coming Emails)
  • SMTP Submission: 587 (for Out-Going Emails)
  • POP3: 110 (for In-Coming Emails)
  • HTTP: 80 and HTTPS: 443 (Accessed via a Browser)
  • Secured version of SMTP, IMAP & POP3 (Coming soon...)

Unfortunately, many Email Clients such as Outlook, Outlook Express, Thunderbird, Entourage, Eudora, etc, defaults to using Port 25 (SMTP) for sending out emails!

If it's possible, start using the browser based WebMail Interface instead of a stand-alone Email client such as Outlook. The WebMail Interface offers many advantages over the stand-alone client, such as access to your emails from Anywhere using Any Devices, Unimpeded access through ISP firewalls, Mobile Device Support, Multiple Email Folders/Sub-Folders support...etc, just to name a few.

However, if you have to use a non-browser based Email Client and your Internet provider is blocking SMTP port 25 access, then you need to change your Outgoing SMTP Server Settings in your Email Client to use port 587 instead of the standard port 25!

The following steps will guide you through on how to change this setting in the OutLook 2003 Email Client:

For instructions on how to change this setting in MS Entourage for MAC, click here.

These steps are also applicable to other Email Clients such as Thunderbird, Entourage, ...etc.

The only differences being the UI will look different and the settings' names might have a slight variation in wordings, but generally pretty close those found in OutLook 2003.

  • Step 1.

    Select Tools --> Email Accounts...  from the Outlook Toolbar
  • Step 2.

    Select "View or Change Existing e-mail accounts" as shown below in Fig. 1

    Figure 1.
  • Step 3

    Select the email account you want to modify/change...
  • Step 4

    Click the "Change..." button to modify settings of the selected email account.

    Figure 2.
  • Step 5

    Make sure you entered your FULL email address as the User Name as shown below. In addition, you should verify that the Server Information settings are correct for your Bloomland hosted email accounts. If you don't know what the server settings should be, click here for details.
  • Step 6

    Click the "More Settings..." button to change Server related settings.

    Figure 3.
  • Step 7.

    Select the "Outgoing Server" tab...

    Figure 4.
  • Step 8

    Select the setting "My outgoing server (SMTP) requires authentication"

    Figure 5.
  • Step 9

    Make sure you Check the option "Use same settings as my incoming mail server" !

    Figure 6.
  • Step 10

    Click the "Advanced" Tab for advanced Server Settings.
  • Step 11

    Make sure the following two options are NOT Checked:
  • Incoming server (POP3):
    This server requires an encrypted connection (SSL)

  • Outgoing server (SMTP):
    This server requires an encrypted connection (SSL)

    Figure 7.
  • Step 12

    And MOST importantly, change the "Outgoing Server (SMTP)" port to 587 instead of 25!
  • Step 13

    Click "OK" to Save your changes. Then Click "OK" or "Next" or "Finish" in the remaining dialog windows to complete and close the Account Settings dialogs.