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Frequently Asked Questions


 

Dear Valued Customer,

 

In an ongoing effort to improve our services, we will be upgrading our Email Services platform over the next several weeks starting October 1, 2011.

 

In order to facilitate a smooth transition, before we migrate your Email accounts to our new and improved Email Services platform, we will need to reset your accounts' password. You will receive an email from us with your new password 2 to 3 business days prior to your email accounts being migrated. In addition, you'll be given the exact date the migration will take place and the estimated completion time.

 

Please reset your account's password once the migration is completed to ensure the security and privacy of your email accounts.

 

The migration will take place generally between 12:00am to 4:00am PDT (8:00am to 12:00pm GMT) on the scheduled migration date.

 

Our New Email Services platform has many improved and streamlined features that will allow us to provide a more robust and secure platform than our current legacy Email Services platform.

 

How will this migration affect you?

 

That all depends on how you currently access your emails.

 

There are generally two types of Email Accounts with 3 different ways of accessing them under our current platform:

 

  1. POP3 Email Accounts (accessed via an Email Client such as Outlook, Thunderbird, etc...)

  2. IMAP Email Accounts (accessed via an Email Client such as Outlook, Thunderbird, etc...)

  3. IMAP Email Accounts (accessed via a Web Browser such as IE, Firefox, Chrome, Safari, etc...)

 

If you access your emails via POP3, then this migration will mostly NOT affect you other than your account password will be reset in order to facilitate your account migration to the New Email Services platform.

 
In addition, our New Email Services platform will only support standard RFC ports for messaging, any users who are using non-standard ports to connect to our legacy Email Services platform will need to adjust their Email Client's "Outgoing Server Settings" after the migration has completed in order to connect to our new servers! Please see our FAQ for detailed instructions on how to change this setting.

 

If you access your emails using either method 2 or 3 above, then the following guidelines will apply to you.

 

  • All existing emails and email-folders in your account will be migrated.

  • All your unexpired calendar events will be migrated.

    • A Complete Backup of your Calendar Events will be provided in a .ics (iCal) formatted file for easy import into other Calendar Events Management tools in other platforms such as iPhone & Android.

  • All your contacts will be migrated with the following limitations:

    • Only the core Contact Fields will be migrated. The following list the current Contact fields that will be migrated.

      • 1. Name

      • 2. First Name

      • 3. Last Name

      • 4. Email

      • 5. JobTitle

      • 6. Company

      • 7. HomePhone

      • 8. BusinessPhone

      • 9. MobilePhone

      • 10. HomeAddress

      • 11. BusinessAddress

      • 12. Notes.

    • Any extra Contact information NOT listed above that you may have added will NOT be migrated to the Address Book in the New Email Service platform.

    • You will be provided with a Complete backup of your existing Address Book in case you have the need to import it into other 3rd party Contact Management tools. The backup will be in a .csv (Outlook 2003) formatted text file to allow for easy import into those tools.

 

  • The following items will NOT be migrated, therefore, must be recreated on the New Email Service platform via the WebMail Client on our New Email Services platform.

  • Email Filters

  • Email Black-Lists

  • Email White-Lists

  • Tasks or To-Do Lists

  • Documents you may have added to the Documents Tab

  • Documents you may have added to the Briefcase Tab

  • Email Signatures

  • Email Forwarding

  • Email Aliases

  • Auto-Reply Messages

 

So please back up any documents you may have in both the Documents and Briefcase tabs so that you can restore them under the File Storage service in our New Email Services platform.

 

The Calendar Events & Email Address Book backups will occur after 6pm PDT (2am GMT) on the day before the scheduled migration for your account. This will ensure you'll have the latest possible up-to-date version prior to the migration. Please DO NOT update your Calendar or Address Book after 6pm PDT (2am GMT) on the day before your scheduled migration. Any such updates will NOT be migrated nor backed up!

 

If you access your emails using Method 2 (IMAP via an email client such as Outlook, Outlook Express, Thunderbird or similar client software), then the following additional guidelines also apply to you.

 

  • Synchronize ALL your email-folders, Address Books and Calendar Events from within your email client software before 6PM PDT on the day before your scheduled migration.

  • Synchronize the previously listed items again after the migration has completed the following morning. This will ensure that any discrepancies can be resolved by the synchronization.

 

A series of Email Migration FAQs have been setup on Bloomland's website for your reference. These FAQs contain additional information related to our updated Email Service Policies, manual restore instructions for Calendar Events and Address Books, and other important information regarding our new email services platform.

 

These FAQs are available at: http://bloomland.com/faq

 

Please make sure you take a moment to review these FAQs as they contain updated/changed Bloomland Email Services Policies that may affect your email account usage!

 

If you have specific needs to remain on our current legacy Email Services platform, please contact our technical support department as soon as possible for special arrangements.

 

We've also setup a Demo Account on our server for you to test drive the new WebMail client on our New Email Services platform. Please feel free to use this account for getting yourself familiar with the new user interface. The Demo Account is strictly for those who use ONLY a browser to access their emails.

 

Demo Account Information:

 

URL: https://mail.bloomland.ru

UserID: demo@bloomland.ru

Password: 987654*

 

Please note that this Demo account is strictly a demo account and is accessible by anyone. Do Not enter any private information into this email account. In addition, the Send Email function has been disabled on this demo account to prevent it from abuse, however, you can send email to this account from other email accounts you may have for testing purposes.

 

We also appeciate that you don't try to change this demo account's default password as it is used by other users for testing purposes just as you are! Your cooperation is much appreciated!

 

If you have any additional questions regarding this Email Services Migration not answered by the FAQs, please feel free to contact us at mailto://email.support@bloomland.com
 
Every effort will be made to ensure a smooth transition and migration process, however, due to the sheer variations in email contents, contacts information, calendar events and message sizes amongst Email Services Users, there's always a small chance that some items may not be migrated properly.
 
The migration process will try to auto detect these types of migration issues and generate an error log for our support team. We will notify you if there were any errors detected during your account migration and work with you to mitigate the issues.
 
However, for the same reasons stated above, the error detection process is not 100% foolproof. Therefore, if you discover any issues with your email account's content (excluding items that are NOT migrated as listed above) after the migration, please contact us for assistance.
 

 

 
Bloomland's Acceptable Use Policy (AUP)


We've developed this Acceptable Use Policy (AUP) to help our Customers understand their responsibilities when using our services. It explains our policies regarding activities that may be harmful to our Users or compromise the efficiency of our shared hosting environment.

We may take preventative or corrective action, at our discretion, in response to any of the activities described in this AUP, along with any activities that contradict the spirit of this AUP or the nature of the Internet as an open, efficient method of communicating and conducting business.

To meet the changing needs of our Users, our business, the Internet environment and the legal landscape, this AUP may be revised at any time and we encourage you to review this AUP on our Web site(s) periodically.

If you feel you have discovered a violation of any area of our AUP (other than notices of alleged infringement by our customers or any court orders, subpoenas, search warrants, or other legal process, the email address for all of which is "*@Bloomland.com"), please report it to:

Bloomland Inc.
8278 Manitoba St.
Vancouver, BC V5X 3A2
Phone: 604-629-2000
Fax: 604-639-1889
E-mail: abuse@Bloomland.com

IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER AND/OR FAX (FAX # 604-639-1889). DUE TO THE VAGARIES OF THE INTERNET, AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL, UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE (VIA PAPER AND/OR FAX), WILL HELP ASSURE THAT YOUR NOTICE WILL BE RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.

  1. General Information. As used herein, the term "User" or "Users" shall include any and all users, Customers, subscribers, affiliates (including without limitations Customers or non-Customers to whom Bloomland provides links or banners to promote the services or products of Bloomland or any third party the services or products of which are offered by or obtained through or in connection with Bloomland), resellers or others (i) who sign up for, use or obtain services or products from Bloomland or from any third party services or products of which are offered by or obtained through or in connection with Bloomland, or (ii) who visit the Web site of Bloomland Web Hosting or of any such third party. As a provider of Internet/World Wide Web access, Web site hosting, and other Internet-related services, Bloomland, ("Bloomland") offers Users, the means to acquire and disseminate a wealth of public, private, commercial, and non-commercial information. Bloomland respects that the Internet provides a forum for free and open discussion and dissemination of information, however, when there are competing interests at issue, Bloomland reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, Bloomland has developed this Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each User's respective service agreement and is intended as a guide to the User's rights and obligations when utilizing Bloomland's services. This AUP will be revised from time to time. A User's use of Bloomland's services after changes to the AUP are posted on Bloomland Web Hosting's Web site, under the Terms of Service section, will constitute the User's acceptance of any new or additional terms of the AUP that result from those changes. One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet, both in the information they acquire and in the information they disseminate to others. When Users or others obtain information through the Internet, they must keep in mind that Bloomland cannot and does not monitor, verify, warrant, or vouch for the accuracy and quality of the information that users may acquire. For this reason, the user must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet is sexually explicit or otherwise offensive. Because Bloomland cannot monitor or censor the Internet, and will not attempt to do so, Bloomland cannot and does not accept any responsibility for injury to its Users or others that results from inaccurate, unsuitable, offensive, or illegal Internet communications. When Users or others disseminate information through the Internet, they also must keep in mind that Bloomland does not review, edit, censor, or take responsibility for any information its users, customers, subscribers or others may create. When Users or others place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Bloomland's network and may reach a large number of people, including both Users and subscribers and non-subscribers of Bloomland, Users' postings to the Internet may affect others and may harm Bloomland's goodwill, business reputation, and operations. For these reasons, Users violate Bloomland policy and the service agreement when they, their users, customers, subscribers, employees, affiliates, or subsidiaries engage in activities described herein.
     
  2. Scope. This AUP governs the usage of products and services of Bloomland or of any third party which are subscribed to or obtained through Bloomland (the "Services"). This AUP is incorporated by reference into each contract Bloomland or any such third party enters into with a User for the use of such Services. Bloomland may modify this AUP at any time without notice. In addition, this AUP is incorporated by reference into the Terms of Service applicable to the Web site of Bloomland Web Hosting so that no person who utilizes the Web site or services of Bloomland Web Hosting (regardless of whether that person is a User) may take any action utilizing the Web site of Bloomland Web Hosting that a User would be prohibited to take utilizing the Services.
     
  3. Purpose. The purpose of this AUP is to enhance the quality of the Services and to protect Users, and the Internet community as a whole, from illegal, irresponsible, or disruptive Internet activities. This AUP applies to each User. Each User should use common sense and good judgment in connection with the Services. Parents or guardians should always supervise minors in using the Internet. Parents and guardians should remain aware at all times of what is on the Internet and how the minors under their care are using the Services and the Internet.
     
  4. Prohibited Uses. Users may not:
  • 4.1  Utilize the Services to send unsolicited bulk and/or commercial messages over the Internet (known as "spam" or "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward Bloomland, but also because it can overload Bloomland's network and disrupt service to its Users subscribers. Maintaining an open SMTP relay is prohibited. Any direct action, configuration, or setting that causes excessive outbound e-mail traffic is subject to review and possible action. When a complaint is received, Bloomland has the absolute and sole discretion to determine from all of the evidence whether the e-mail recipients were from an "opt-in" e-mail list, or whether the outbound e-mail traffic generated from an account is suitable for a shared hosting environment.
     
  • 4.2  Utilize the Services in connection with any illegal activity or activity otherwise prohibited by this AUP. Without limiting the general application of this rule, Users may not:

    4.2.1. Utilize the Services for or in connection with any activities or content determined by Bloomland, in its sole discretion, to be related to gambling, adult, obscene or pornographic materials or content, harassment, defamation, libel and hate speech or other offensive speech or content, or for any unlawful purpose, including without limitation, fraud, money laundering, child pornography, terrorist-related activities, activities in violation of U.S. export or import laws, any executive orders, or any rules, regulations or orders issued by Office of Foreign Asset Controls ("OFAC"), infringement on rights of others, trafficking in illegal drugs, or any products or services that are prohibited under applicable law, or which Bloomland determines to be controversial or disruptive to the operations of Bloomland or any other User or third party;

    4.2.2.  Utilize the Services to copy material from third parties (including text, graphics, music, videos or other copyrightable material) without proper authorization;

    4.2.3.  Utilize the Services to misappropriate or infringe the patents, copyrights, trademarks or other intellectual property rights of any third party;

    4.2.4.  Utilize the Services to export encryption software to points outside the United States in violation of applicable export control laws;

    4.2.5.  Utilize the Services to Forge or misrepresent message headers, whether in whole or in part, to mask the originator of the message; or

    4.2.6.  Utilize the Services in any manner that violates applicable law.

    4.2.7.  Use any BitTorrent tracking technology for downloads. The use of Botnets, or any act resulting in web browser vulnerabilities, worms or Trojan horses.
     
  • 4.3.  Utilize the Services in connection with any tortious or actionable activity. Without limiting the general application of this rule, Users and Users may not:

    4.3.1.  Utilize the Services to publish or disseminate information that (A) constitutes slander, libel or defamation, (B) publicizes the personal information or likeness of a person without that person's consent or (C) otherwise violates the privacy rights of any person. Utilize the Services to threaten persons with bodily harm, to make harassing or abusive statements or messages, or to solicit the performance of acts or services that are illegal under applicable law.

    4.3.2.  Utilize the Services in connection with any other disruptive, controversial or abusive activity, as determined by Bloomland in its sole discretion. Without limiting the general application of this rule, Users may not:

    i. Utilize the Services to cause denial of service attacks against Bloomland or other network hosts or Internet users or to otherwise degrade or impair the operation of Bloomland's servers and facilities or the servers and facilities of other network hosts or Internet users; or

    ii. Post messages or software programs that consume excessive CPU time, or storage space, or network bandwidth; or

    iii. Utilize the Services to offer mail services, mail forwarding capabilities, POP accounts or auto responders other than for the User's own account; or

    iv. Resell or allow access to or use of, any of our Services except as and only to the extent permitted in one of our authorized Reseller programs. Further, by way of expansion and not by limitation, you may not store files or other data of third parties on our servers; or

    v. Utilize the Services to subvert, or assist others in subverting, the security or integrity of any Bloomland systems, facilities or equipment; or

    vi. Utilize the Services to gain unauthorized access to the computer networks of Bloomland or any other person; or

    vii. Utilize the Services to provide passwords or access codes to persons not authorized to receive such materials by the operator of the system requiring the password or access code; or

    viii. Utilize the Services to (A) forge the signature or other identifying mark or code of any other person, (B) impersonate or assume the identity or any other person, or (C) engage in any other activity (including "spoofing") to attempt to deceive or mislead other persons regarding the true identity of the User (excluding the use of anonymous re-mailers or Internet nicknames); or

    ix. Utilize the Services to distribute or post any virus, worm, Trojan horse, or computer code intended to disrupt services, destroy data, destroy or damage equipment, or disrupt the operation of the Services; or

    x. Utilize the Services to conduct port scans or other invasive procedures against any server (except any server for which the User is an authorized system administrator); or

    xi. Utilize the Services to distribute, advertise or promote software or services that have the primary purpose of encouraging or facilitating unsolicited commercial e-mail or Spam; or

    xii. Utilize the Services to solicit or collect, or distribute, advertise or promote, e-mail address lists for the purpose of encouraging or facilitating unsolicited commercial e-mail or Spam; or

    xiii. Utilize the Services in any manner that might subject Bloomland to unfavorable regulatory, law enforcement or other legal action, subject Bloomland to any liability for any reason, or adversely affect Bloomland's public image, reputation or goodwill, including, without limitation, sending or distributing sexually explicit, hateful, vulgar, racially, ethnically or otherwise objectionable materials as determined by Bloomland in its sole discretion;

    xiv. While on a shared hosting platform, utilize, operate, enable, execute, compile, upload or publicly store source code, executable code, programs, or software packages designed to perform tasks not directly associated with Web site/e-mail hosting, including, without limitation, (A) directly opening any listening port, (B) starting any 'daemon' process, (C) performing local/remote security scans, (D) simulating local shell/OS access by means of a tunneled/encapsulated connection to a remote host, (E) circumventing firewall restrictions, (F) connecting to any IRC/Peer to Peer file sharing server/network, (G) providing 'tracker' services to 'BitTorrent' clients and/or (H) exploiting web browser vulnerabilities, as determined by Bloomland in its sole discretion; or

    xv. Attempt to attack, disrupt, or abuse the support- and contact-related mechanisms of Bloomland, including, but not limited to, telephone lines, e-mail addresses, fax lines, bulletin boards or contact/signup forms; or

    xvi. Utilize the Services in any other manner to interrupt or interfere with the Internet usage of other persons.
  1. Violations:
  • 5.1.  Disclaimer. Bloomland expressly disclaims any obligation to and does not monitor its Users and other Users with respect to violations of this AUP. Bloomland has no liability or responsibility for the actions of any of its Users or other Users or any content any User may post on any Web site.
     
  • 5.2.  Reporting Non-Copyright Violations. Bloomland encourages Users to report violations of this policy by e-mail to: abuse@Bloomland.com, including in any such report the name of the offending domain (for example, xyz.com) and the type of abuse (for example, Spam, illegal acts, harassment, etc.) in the "subject" field of the e-mail.
     
  • 5.3.  Reporting Copyright Violations. Bloomland complies with the Digital Millennium Copyright Act ("DMCA"). Bloomland encourages Users to report an alleged copyright infringement involving a user by sending a notice that complies with the DMCA which information is located under the DMCA Policy of this Web site.
     
  • 5.4.  Remedies. If Bloomland learns of a violation of this AUP, Bloomland will respond to the applicable User and may, in Bloomland's sole discretion, take any or all of the following actions, with or without notice as it deems necessary or appropriate in accordance with the severity and duration of the violation:

    i.  Warning the User: and/or

    ii.  Suspending the offending User from the Services; and/or Terminating or cancelling, or disconnecting the offending User from, the Services; and/or

    iii.  Imposing fees or charges on the offending User account in accordance with the applicable service contract; and/or

    iv.  Removing the offending content; and/or

    v.  Taking other action in accordance with this AUP, the applicable service contract or applicable law.
  1. Reservation of Rights. Bloomland reserves the right to cooperate with and provide any and all User information and data to appropriate legal authorities in investigations or reporting of claims of illegal activity involving Bloomland's Services. Bloomland reserves all other rights to respond to violations of this AUP to the extent of applicable law and in accordance with any applicable contractual obligations. Bloomland may utilize technical means to monitor communications into, and out of, its network facilities to prevent the introduction of viruses or other hostile code, to prevent intrusions and otherwise to enforce this AUP and each User agrees that Bloomland is authorized to monitor its communications through Bloomland's network for such purposes.

     
 
Bloomland Anit-Spam Policy


Bloomland maintains a zero tolerance policy for use of its network or services in any manner associated with the transmission, distribution or delivery of any bulk e-mail, including unsolicited bulk or unsolicited commercial e-mail, or the sending, assisting, or commissioning the transmission of commercial e-mail that does not comply with the U.S. CAN-SPAM Act of 2003 ("SPAM").

It is your obligation to ensure that e-mail sent by you, or on your behalf, does not violate this law. We assume SPAM complaints are valid unless we are provided with credible information to the contrary. To avoid action under our AUP, please familiarize yourself with the CAN-SPAM Act by following this link:

http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm

  1. You may not use any of our services or network to send SPAM. In addition, e-mail sent, or caused to be sent, to or through our network or services may not:
  • Use or contain invalid or forged headers
      
  • Use or contain invalid or non-existent domain names
      
  • Employ any technique to otherwise misrepresent, hide or obscure any information in identifying the point of origin or the transmission path
     
  • Use other means of deceptive addressing
     
  • Use a third party's Internet domain name, or be relayed from or through a third party's equipment, without permission of the third party
     
  • Contain false or misleading information in the subject line or otherwise contain false or misleading content
     
  • Fail to comply with additional technical standards described below
     
  • Otherwise violate Bloomland's User Agreement and other Terms of Service
     
  1. Bloomland does not authorize the harvesting, mining or collection of e-mail addresses or other information from or through its network. Bloomland does not permit or authorize others to use its network or services to collect, compile or obtain any information about its Users or subscribers, including but not limited to subscriber e-mail addresses, which are Bloomland's confidential and proprietary information. Use of our network or services is also subject to our User Agreement, AUP and other Terms of Service.
     
  2. Bloomland does not permit or authorize any attempt to use its network or services in a manner that could damage, disable, overburden or impair any aspect of any of our services, or that could interfere with any other party's use and enjoyment of any Bloomland product or service.
     
  3. We monitor for SPAM all traffic to and from our servers. Customers suspected of using Bloomland's products and services for the purpose of sending SPAM will be investigated. We assume SPAM complaints are valid unless we are provided with credible information to the contrary. It is Bloomland's policy to immediately suspend, terminate and/or cancel any offending Web site or account sending SPAM.
     
  4. Users may be asked to produce records that verify that explicit affirmative permission was obtained from a recipient before a mailing was sent. Bloomland may consider the lack of such proof of explicit affirmative permission of a questionable mailing.
     
  5. Users are prohibited from maintaining open mail relays on their servers. Ignorance of the presence or operation of an open mail relay is not and will not be considered an acceptable excuse for its (the open mail relay) operation.
     
  6. Users are prohibited from providing services for Web sites that have been included in SPAM, including, but not limited to hosting Web site(s), or providing DNS services or Web site redirect services.
     
  7. It is a violation of this Policy to commission a third party to send e-mail that is in violation of this policy or of applicable law, even if that third-party does not use Bloomland systems, networks or resources. E-mail not in compliance with this policy - regardless of source - which contains any reference to a Web site hosted by us or contains any reference or link to a network or system of Bloomland is prohibited.
     
  8. If Bloomland believes that unauthorized or improper use is being made of our network, or any product or service, it may, without notice, take such action as it, in its sole discretion, deems appropriate, including blocking messages from a particular internet domain, mail server or IP address. Bloomland may immediately suspend, terminate and/or cancel any account on any product or service which it determines, in its sole discretion, is transmitting or is otherwise connected with any e-mail that violates this policy.
     
  9. Bloomland reserves the right to suspend, terminate and/or cancel permanently any and all services provided to a User without any notification. In addition to any and all other rights hereunder or otherwise, if a Customer is in violation of any term or condition of this SPAM Policy, the Acceptable Use Policy, User Agreement or uses of our services to disrupt or, in Bloomland's sole judgment, which could disrupt Bloomland's business operations, Bloomland reserves the right to charge such Customer an administrative fee equal to $100.00 per each piece of SPAM sent.
     
  10. To report an incidence of SPAM, please send an e-mail to abuse@Bloomland.com.
     
  11. Nothing in this policy is intended to grant any right to transmit or send e-mail to, or through, our network or services. Failure to enforce this policy in every instance does not amount to a waiver of Bloomland's rights.

     


In the following discussion, a sent email counts as each email sent to a recipient including those in forwarding lists and distribution lists. For example, if an email message has 5 recipients, that will count as 5 emails sent. Further more, if one of the 5 recipient is a distribution list, and that distribution list has 10 members, then the total count of sent emails would be 14!

The daily maximum number of emails that can be sent through each Email Account is 500 for accounts that have been created for more than 2 weeks in our New Email Services platform.

However, for newly created accounts (less than 2 weeks old, including those that have just been migrated from our legacy Email Services platform), there will be a period of graduated increase in number of emails that can be sent each day. This gradual increase spans over a period of 2 weeks starting from the date the account is created or migrated from our legacy Email Services platform.

The following illustrate this graduated scale:

  • 1 Email per day
  • 10 Email per day
  • 25 Email per day
  • 50 Email per day
  • 100 Email per day
  • 250 Email per day
  • 500 Email per day

The increase is fairly rapid initially and slows down gradually over the 2-week span.

These limits are in place to protect our customers from abuse and our networks from congestions caused by Spammers. Please refer to our AUP (Acceptable User Policy), Anti-Spam Policy and Mass Mailing Policy listed in the FAQs section of our website for more detailed information.

http://bloomland.com/faq

These limits are not fixed, and we reserve the right to adjust these limits as needed without any prior notice, especially in cases where Bloomland's network is compromised by Spamming activities from its customers and/or their related 3rd party agents or partners.

If you need to send more than 500 emails per day, please refer to the following FAQ for details on how to increase your daily limit temporarily:

http://bloomland.com/can-i-mass-email

 

Bloomland Email Mass Mailing Policy


Bloomland does not support outbound mass mailing as a standard offering. As standard practice we limit users from sending mail to large numbers recipients per 24 hour period. This limit is restrictive on the first day of usage, and becomes more lenient over time. Users who reach this limit will experience error messages stating "Daily maximum exceeded".

This limit is subject to change without notice, should our service be compromised. In order to protect our customers we do not publish the numeric limit publicly. This restriction can be overridden by our staff if requested by our customer for a temporary period of time. This request will be submitted through the support organization, and each request will be evaluated on a case by case basis.

Policy objectives

The objectives of our mass mailing policy are the following:

  • Controlling mailing rates that stress systems.
  • Limit outbound message abuse.
  • Eliminating service degradations.
  • Mitigating the thousands of bounce messages in mail queues that delay mail delivery.
  • Mitigating invalid return address information.
  • Eliminating mass mailings during peak business hours.

Definition of Mass Mailing

"Opt-in" mailings are those email messages that are sent to more than 500 users by either Bloomland customers or their third party partner to any group of end users. Opt-in means that the end user has signed up for the mailings voluntarily. "Opt-in" implies that the mailings are not Spam.

Reminder

Spam is defined as "unsolicited bulk email that includes advertisements or solicitations, commercial or otherwise, regardless of content." Without exception, Bloomland prohibits the practice of mass mailing unwanted email solicitations of any type, regardless of content, and will take action to prevent this practice.

Mass Mailing Requirements

Notification:

In order to have the sending restrictions lifted for a particular sender: Bloomland requires 48 hours notice. The following information must be provided to our support team:

  • Customer name
  • Number of recipients
  • "From" domain
  • "Target" domain
  • Mailing subject
  • Mailing date
  • Mailing start and end times
  • Rate of mailing (maximum of 10 messages per second)
  • Valid "From", "Reply-To", "Return-Path" and "Error-To" addresses (please list the values used, if any)
  • Copy of the message content
  • Method for users to "opt-out" of mailings Mail send rate: mass mailings are done at a maximum rate of 10 messages/second. Delivery of mass mailings: (mass mailing sent by a domain, whether hosted or not hosted by Bloomland, to domains that are hosted by Bloomland) all mass mailings must be delivered through Bloomland inbound MX machines.

Allowable send times: mass mailings must be started and completed between 9pm and 4am US Pacific Time. Valid "From", "Reply-To", "Return-Path" and "Error-To" headers. If the following values are included in your mail header, they must contain valid addresses, and each email address must accept any bounces at the rate that they occur:

  • "From",
  • "Reply-To",
  • "Return-Path"
  • "Errors-To"

Valid "Abuse contact": customers who send or receive mass mailings MUST supply Bloomland with an emergency abuse contact if there are any problems or complaints associated with the mailing.

Failure to comply with these conditions may result in:

  • Blocking of the mailing currently causing the problems or complaints.
  • Blocking of future mailings until the above requirements are satisfied. (Or until there is an agreement or special dispensation made by the Bloomland Abuse Administrator).
  • If no "abuse contact" is provided to Bloomland, Bloomland reserves the right to block mailings without notifying the customer.


Because of wide-spread use of certain types of Mailing Lists by Spammers to generate SPAM, Bloomland supports the use of just two basic types of mailing or distribution lists within its core standard Email Services.

  1. Restricted Domain based Mailing/Distribution List with NO subscribe or unsubscribe for out-of-domain users. Domain users can add themselves to the list or have a Domain Administrator add them in. For out-of-domain members, the Domain's Administrator must add their email addresses to the list manually.
     
  2. User based Address Group. Each Domain User can create their own mailing list by adding addresses from their Address Book.

If you have the need to use Full-Featured Automated Subscription based Mailing Lists, consider using Bloomland's Hosted Web Services if you haven't already done so. Please contact our Sales Team for more information.


The maximum size of any message including attachments is 35 MB.

However, since all email messages are MIME Encoded, the actual limit is lower. Typically, the MIME Encoding overhead is about 25-28%.

This means the actual message size including attachments is around 25 MB maximum!

To avoid having your messages bounce (inbound or outbound), limit total attachments to 25 MB or less.

This applies to both inbound and outbound messages. In addition, if recipients of your email messages are not using Bloomland's Email Services for their Email Messaging, their inbound message size limit may be lower than 25 MB, as a result, your message will bounce back to you! This is a limitation of other Email Service providers that Bloomland have no control over!

It's best that you check with your message recipients as to their service providers' Email Message size limits before sending any large attachments to them.

 

Email SPAM / Abuse Reinstatement Policy

If an Account or Domain Name has been suspended from e-mail it can only be reinstated when an e-mail is from an E-mail Administrator. If no e-mail accounts have been given E-mail Administrator authority or the entire Domain has had its e-mail suspended, e-mail resinstatement requests must be sent to:

abuse@Bloomland.com

The e-mail must, in the infringer's own words, explain (explaination e-mail):

  • Why the SPAM incident or other Abuse incident occurred;
  • If applicable, display understanding of why mass mailing is forbidden;
  • Commit to incident not occurring again.

The same party that deals with incoming SPAM or Internet Abuse complaints will be the first arbiter in making a decision as to whether or not the account should be reinstated.

In making a decision the arbiter shall take into consideration:

  • The authenticity of the e-mail (is it really from the address from which it purports to be);
  • The nature of the response and the understanding and commitment exhibited therein;
  • The history of Abuse on that Domain;
  • To the extent known, the history of Abuse by that customer across different domains.

Communication of the decision should be sent to the e-mail from which the infringer's explaination e-mail was sent and should be copied (with the text of the explaination e-mail attached) to abuse@bloomland.com where a central record of Spam Abuse complaints will be kept.

If the infringer disputes the decision or if the first arbiter is uncertain which action to take appeal can be made to the Product Manager for a final reinstatement decision


This FAQ shows you how to import address book or contact information exported from other email clients into your new Address Book. Please refer to the “How to export Address Book from Bloomland's Email platforms” FAQ for information on exporting Address Book or Contacts List from that platform.

 

Follow these steps to import address book or contacts from other email clients:

 

First make sure you log into our New Email Services platform via the WebMail interface available at the following URL:

 

http://mail.<your domain name>

 

Where <your domain name> is the domain name portion of your email address after the "@" symbol. For example, if your email address is "john@example.com", then "example.com" in this case, is <your domain name>.

 

In this case, your Webmail interface URL would be: http://mail.example.com

 

In addition, make sure you check the "Standard" Webmail interface option instead of the default "Basic". This will give you a full AJAX based Webmail Interface, enabling Drag & Drop, Smart Tip-Tool, and many other interactive user interface elements. Whereas, the "Basic" option provides compatibility with almost all browsers, but without any of the AJAX functionalitiy!

 

Please log into your WebMail interface now before proceeding with the following instructions.

 

  1. Select an Address Book in the left-pane of the Webmail interface.


    Figure 1.
     
  2. Click “Manage Contacts” tab as shown in Fig. 1 above.
     

  3. Click “Import” tab (selected by default) in the “Manage Contacts” dialog box.
     

  4. Make sure you select “Outlook 2003 (*.csv)” on the drop-down list for the file type you want to import, as shown in Fig. 1 above.
     

  5. Click “Choose File” button to locate the address book file you've exported from other Email Clients that you want to import now.
     

  6. Select the check-box for “Add imported contacts to group” if you have created Address Groups in your Address Book. If not, goto Step 8.
     

  7. Select the Address Group from the “My Groups” drop-down list to import the contacts into. Otherwise, all imported contacts will not be grouped.
     

  8. Click the “Import” Button to import the selected address book file

    • Repeat Step 3 to Step 8 for additional address book file exported from other email clients that you may have.
       

  9. Click “Close” to exit the “Manage Contacts” dialog.

 

 

 

When importing contacts list or address book exported from other messaging platform clients, make sure the exported file is in Outlook 2003 .csv (comma separated values) format for the best result. Other .csv file types supported are:

  • Outlook 2000
  • Outlook 2003
  • Outlook Express 6
  • Thunderbird

However, for best reult and compatibility, Outlook 2003 formatted .csv file should be used. Most modern Email Messaging clients support exporting Address Book or Contacts list in this format. Please click here for instructions on exporting Address Book from Bloomland's legacy Email Services platform.

Regardless of which Email Messaging client you exported Address Book or Contacts list from, when importing these into Bloomland's New Email Services platform, ONLY the core set of Contact information fields will be imported. This is due to the differences between how each vendor's Email Messaging client stores these Contact Information fields and the way they are exported.

This core set of Contact Information fields are listed below:

  • Nick Name
  • First Name
  • Last Name
  • Primary Email
  • Job Title
  • Company
  • Home Phone
  • Work Phone
  • Mobile Phone
  • Home Address (includes Street, City, Zip, State/Province, Country/Region)
  • Work Address (includes Street, City, Zip, State/Province, Country/Region)
  • Notes

If multiple entries of the same category of information are included in the Import File, ONLY the 1st occurance of such entries will be imported. For example, if there are two "Home Phone" type entries (1st and 2nd), ONLY the 1st entry will be imported!

It is advised that you try importing your Address Book from other Email Messaging client in several of the supported formats listed above to see which one gives you the best possible import results.

 


Follow these instructions to export your existing Address Books from Bloomland's Legacy Email Services platform. For best results when importing your exported Address Books into Bloomland's New Email Services platform or other Email Messaging clients, make sure you select "Outlook 2003 Contacts" option during the export process outlined below.

Please note that these instructions are ONLY Valid before your existing Email accounts hosted by Bloomland are upgraded/migrated to Bloomland's New Email Services platform! After the upgrade/migration has been completed, you'll need to contact support at Bloomland for assistance in exporting your old address books. 

  1. Login to your existing Bloomland hosted legacy Webmail client using your browser. Select the "Preferences" Tab as shown below in Figure 1.


    Figure 1.
     
  2. Click the "Import/Export" tab as shown below in Figure 2.


    Figure 2.
     
  3. Select the "Contacts" option in the Export pane as shown above
     
  4. Click the "Source - Browse..." button to display the "Choose Folder" Pop-Up window as shown above. This is where you can select which Address Book you like to Export.
     
  5. Select the Address Book you like to export during this export session.
    Please note that you can ONLY export one Address Book at a time!
     
  6. Click "OK" in the "Choose Folder" Pop-Up window to proceed.
     
  7. Click the "Account Contacts" drop-down list to select the export format for your selected address book.
    Please note, for best results, select "Outlook 2003 Contacts".
     
  8. Click the "Export" button to complete the Export procedure.

    After you click the "Export" button, a "Save As" type pop-up window (depending on your computer's OS, the title of the pop-up window will vary) is displayed. This is where you can specify the location (folder/directory) in which the exported Address Book will be saved to.

    It is important that you record/remember the exact path and filename of this exported address book so that you can find it again when you need to import this address book into other Email Messaging platforms.

    It's also advisable that you make a backup copy of this exported Address Book file for safe keeping purposes.
     

 


This FAQ shows you how to import iCal formatted Calendars exported from other Messaging platform such as Gmail, Outlook, Thunderbird, etc...

First make sure you log into our New Email Services platform via the WebMail interface available at the following URL:

 

http://mail.<your domain name>

 

Where <your domain name> is the domain name portion of your email address after the "@" symbol. For example, if your email address is "john@example.com", then "example.com" in this case, is <your domain name>.

 

In this case, your Webmail interface URL would be: http://mail.example.com

 

In addition, make sure you check the "Standard" Webmail interface option instead of the default "Basic". This will give you a full AJAX based Webmail Interface, enabling Drag & Drop, Smart Tip-Tool, and many other interactive user interface elements. Whereas, the "Basic" option provides compatibility with almost all browsers, but without any of the AJAX functionalitiy!

 

Please log into your WebMail interface now before proceeding with the following instructions.

 

Please note that ONLY iCal (.ics) formatted Calendars are supported at this time. The iCal format is generally supported by majority of modern Messaging platforms. For specific instructions on exporting Calendar/Events as iCal Calendar from your existing messaging platform, please refer to the help documentation included with that platform.

 

To import iCal Calendars/Events into your Calendar, follow these steps.

 

  1. Select any one of the four Calendar views in the left-pane of the Webmail interface.


    Figure 1.
     
  2. Click “Manage Calendars” tab as shown above in Fig. 1
     

  3.  Click “Import Calendars” button as shown above in Fig. 1
     

  4. Click “Choose File” button as shown in Fig. 2 below to locate the exported iCal file from your other messaging clients.


    Figure 2.
     

  5. If you have multiple existing Calendars, then click the Calendar chooser drop-down list to select which existing Calendar you want to import into as shown in Fig. 2.
     

  6. Click “Import” button to complete the import process.
     

  7. Repeat Step 2 to 6 to import other additional exported iCal Calendars from other messaging clients.

     


If you're using a non-browser based Email Client to access your Bloomland hosted emails, please make sure that your email client's server settings for these email accounts are set up correctly in accordance with the follwowing guidelines.

Bloomland hosted Email Services platform use the following Server settings in non-browser based Email Clients:

  • User ID or Account: (this is the User ID or Account used to log into the email server)

    Your User Account is your FULL email address. (e.g.  john@test.com)
     
  • POP3 or IMAP4 Incoming/Receiving Server:  mail.<your email domain>.<tdl>

    e.g.: If your email address is john@test.com, then your Incoming/Receiving Server setting should be:

    mail.test.com

    Note: Some customers may have an alternate or custom server prefix name (such as "pop3.", "imap.") setup for their use. In that case, substitute the prefix "mail." with their alternate or custom prefix in the server name specified above. If you're not sure what server prefix has been assigned to your account, please contact Bloomland's Technical Support for details.

    e.g.: pop3.test.com     or   imap.test.com

    Additional Settings:

    Incoming/Receiving Server Requires Secure Connection (SSL): MUST NOT be Selected
    Incoming/Receiving Server Requires Authentication: MUST be Selected
    Incoming/Receiving Server Port (for POP3): 110
    Incoming/Receiving Server Port (for IMAP4): 143
     
  • SMTP Outgoing/Sending Server: (SAME as Incoming/Receiving Server setting)

    mail.<your email domain>.<tdl>

    Note: Some customers may have an alternate or custom server prefix name ("smtp.") setup for their use. In that case, substitute the prefix "mail." with their alternate or custom prefix in the server name specified above. If you're not sure what server prefix has been assigned to your account, please contact Bloomland's Technical Support for details.

    e.g.: smtp.test.com

    Additional Settings:

    Outgoing/Sending SMTP Server Requires Secure Connection (SSL): MUST NOT be Selected
    Outgoing/Sending SMTP Server Requires Authentication: MUST be Selected
        - Use the Same settings as Incoming/Receiving Server: MUST Be Selected
    Outgoing/Sending SMTP Server Port: 587
        Or...
    If your Internet Provider does NOT Block SMTP port 25, then you can set the SMTP Server port to 25.
     
  • If you like to use Bloomland's browser based Webmail Interface to access your hosted email accounts, you can access it using the following URL address:

    "http://mail.<your email domain>.<tdl>"

             Or...for the Secured version...

    "https://mail.<your email domain>.<tdl>"

    For example, if your email address is demo@bloomland.ru  then you can access the Webmail Interface at:

    http://mail.bloomland.ru
     

 


Many Internet Service providers block SMTP port 25, which is used for sending out Email messages. They do this to prevent ordinary consumers from setting up an Email Server to send SPAM through their networks!

Both Shaw/Rogers and Telus are examples of providers who block port 25 for ALL of their non-business clients, unless these clients are on their highend Premium Service plans!

Currently, Bloomland's New Email Services platform supports the following connection ports for Email Messaging in addition to a browser based Webmail Interface:

  • SMTP: 25 (for Out-Going Emails)
  • IMAP:143 (for In-Coming Emails)
  • SMTP Submission: 587 (for Out-Going Emails)
  • POP3: 110 (for In-Coming Emails)
  • HTTP: 80 and HTTPS: 443 (Accessed via a Browser)
  • Secured version of SMTP, IMAP & POP3 (Coming soon...)

Unfortunately, many Email Clients such as Outlook, Outlook Express, Thunderbird, Entourage, Eudora, etc, defaults to using Port 25 (SMTP) for sending out emails!

If it's possible, start using the browser based WebMail Interface instead of a stand-alone Email client such as Outlook. The WebMail Interface offers many advantages over the stand-alone client, such as access to your emails from Anywhere using Any Devices, Unimpeded access through ISP firewalls, Mobile Device Support, Multiple Email Folders/Sub-Folders support...etc, just to name a few.

However, if you have to use a non-browser based Email Client and your Internet provider is blocking SMTP port 25 access, then you need to change your Outgoing SMTP Server Settings in your Email Client to use port 587 instead of the standard port 25!

The following steps will guide you through on how to change this setting in the OutLook 2003 Email Client:

For instructions on how to change this setting in MS Entourage for MAC, click here.

These steps are also applicable to other Email Clients such as Thunderbird, Entourage, ...etc.

The only differences being the UI will look different and the settings' names might have a slight variation in wordings, but generally pretty close those found in OutLook 2003.

  • Step 1.

    Select Tools --> Email Accounts...  from the Outlook Toolbar
     
  • Step 2.

    Select "View or Change Existing e-mail accounts" as shown below in Fig. 1


    Figure 1.
  • Step 3

    Select the email account you want to modify/change...
     
  • Step 4

    Click the "Change..." button to modify settings of the selected email account.


    Figure 2.
  • Step 5

    Make sure you entered your FULL email address as the User Name as shown below. In addition, you should verify that the Server Information settings are correct for your Bloomland hosted email accounts. If you don't know what the server settings should be, click here for details.
     
  • Step 6

    Click the "More Settings..." button to change Server related settings.


    Figure 3.
  • Step 7.

    Select the "Outgoing Server" tab...


    Figure 4.
  • Step 8

    Select the setting "My outgoing server (SMTP) requires authentication"


    Figure 5.
  • Step 9

    Make sure you Check the option "Use same settings as my incoming mail server" !


    Figure 6.
  • Step 10

    Click the "Advanced" Tab for advanced Server Settings.
     
  • Step 11

    Make sure the following two options are NOT Checked:
     
  • Incoming server (POP3):
    This server requires an encrypted connection (SSL)

     
  • Outgoing server (SMTP):
    This server requires an encrypted connection (SSL)



    Figure 7.
     
  • Step 12

    And MOST importantly, change the "Outgoing Server (SMTP)" port to 587 instead of 25!
     
  • Step 13

    Click "OK" to Save your changes. Then Click "OK" or "Next" or "Finish" in the remaining dialog windows to complete and close the Account Settings dialogs.

 


The following instructions will guide you through changing the Outgoing "SMTP Server" port setting of your Account profile in MS Entourage for MAC OS X.

This procedure applies to Entourage 2004 and Entourage 2008 using either POP3 or IMAP4 to access your email accounts on Bloomland's Email Services platform.

  1. In Entourage for Mac, on the Tools menu, click Accounts.


    Figure 1.
     
  2. In the Accounts window, select your existing Bloomland hosted Email Account, then click Edit to change the account's settings.


    Figure 2.
     
  3. In the Edit Account window, make sure the settings under Receiving Mail and Sending Mail remain the same as before (since you're editing an existing account profile). If you don't know what these settings should have been or would like to know what the proper settings should be, click here.

    After you've verified the correct Account and Server settings, click Click here for advanced receiving options to make sure that your account's advanced receiving options are set correctly!


    Figure 3.
     
  4. In the pop-up Advanced Receiving Options window, make sure the following settings are as shown in Fig. 4 below:


    Figure 4.

    - This POP service requires a secure connection (SSL): NOT Checked
    - Override default POP port: NOT Checked and set at 110
    - Always use secure password: NOT Checked

    Close this Advanced Receiving Options window when done.
     
  5. Back to the Edit Account window, click Click here for advanced sendng options to make sure that your account's advanced sending options are set correctly to use port 587!


    Figure 5.
     
  6. In the pop-up Advanced Sending Options window, make sure the following settings are as shown in Figure 6. below:


    Figure 6.

    - SMTP service requires secure connection (SSL):  NOT Checked
    - Override default SMTP port:  Checked and Set to 587
    - SMTP server requires authentication: Checked
        - Use same settings as receiving mail server:  Selected

    Close this Advanced Sending Options window when you're done.
     
  7. Back to the Edit Account window, click OK to save all the changes you've made.


These folders were migrated automatically from our legacy Email Services platform. They hold vCard (.vdf) formatted backup copies of your Chat, Contacts, and Emailed Contacts. These can be used to import into other 3rd party Messaging clients such as OutLook, Thunderbird, etc.

Please note that each entry contains the vCard file as an attachment named "vcard0.vcf", you'll need to save this attachment file to your computer and rename it accordingly to avoid filename conflicts if there are more than one entries!


Bloomland New Email Services platform allows you to have full control over how incoming SPAM is handled through your Inbox.

In general, when an email message arrives at Bloomland email servers, Bloomland's SPAM Engine will tag the email message with a SPAM Score to indicate its likelihood of being real SPAM.

If this SPAM Score exceeds the threshold defined by either a domain default or user override setting, the email message is Tagged as SPAM, unless, the message's sender's address or email domain is already in your personal "Safe List", and, the email server through which this message was sent is NOT a confirmed Blacklisted server (read more about this in our FAQ), in which case, the message will be delivered to your Inbox.

Messages tagged as SPAM will be delivered to the folder specified by the "Choose a Spam Folder" setting (default is the system Spam Folder). Users of POP3 accounts should change this setting to point at your Inbox instead. POP3 can only access the Inbox root folder and NO other subfolders. If you're NOT using the Webmail Interface and want to access other folders and sub-folders in you InBox, you need to set your Email client to use the IMAP protocol instead of POP3. Click here for details on proper settings to use with Bloomland's Email Servers.

Email account user has a user definable "SPAM Block Level" setting that controls how aggressive our SPAM Engine will try to identify SPAM. The higher the setting, the more likelihood false positives (legitimate emails incorrectly tagged as SPAM) will occur. There are four level settings: Default, Normal, High and Very High. The "Default" setting will use the user's email domain's default SPAM Block setting which is only available to the domain's Email Administrator. Using a setting other than "Default" will override any default domain setting!

In addition, incoming email that has already been Tagged as SPAM by other service providers' SPAM engines will be REJECTED automatically by our SPAM Engine and will NOT be delivered to any Inbox or folders. For example, if an acquaintance tries to send you an email already tagged as SPAM by their Service Provider, such as forwarding already tagged SPAM to you, that acquaintance will receive a "SPAM Rejected" message from our server instead of the message being delivered to your InBox or Spam folder.

The following illustrates how you may change your personal SPAM control settings.

Please note that you can ONLY change or manage these settings using our Webmail Interface even if you're only using POP3 or IMAP with an Email Client to access your emails.

First, login to our Webmail Interface. Please be sure to check the "Standard" user interface option on the Login screen as shown below in Fig. 1.


Figure 1.
 

  1. Next, click the "Spam" option under "Settings" as shown below.


    Figure 2.
     
  2. Here, you can choose whether to add a "Custom SPAM Tag" or Default (which is "***SPAM***") to the Subject line of messages tagged as SPAM.
     
  3. Here, you can choose the folder to redirect SPAM messages to (default is the system "Spam" folder).
     
  4. Here, you can choose the SPAM Block Level for your account.


     

 

 
In today's SPAM burdened Internet environment, there can be many causes to legitimate emails not being delivered to their intended recipients! As of mid 2011, it is estimated that up to 60% of ALL Internet traffic is taken up by SPAM! Although recent developments in Anti-Spam Control Technologies have helped somewhat in reducing total SPAM traffic, it still has a long-way to go in eliminating SPAM altogether, if that's possible at all!

Today, ISPs and Email Services Providers use many different techniques to combat SPAM. Of the most common techniques, are IP based, Message Content based, and Embedded URIs based. These techniques are quite effective in reducing SPAM, however, determined spammers are very resourceful and are often able to devise clever ways to circumvent some of these detection techniques. It's a seemingly never ending cat-and-mouse game.

In using these SPAM detection techniques, it is inevitable that some legitimate emails will be falsely identified as SPAM (false positives). Of the three common techniques mentioned above, IP based detection is the most restrictive and unforgiving, while the remaining two are often combined with other techniques in a layered approach where an email message is tagged with a score by each detection filter in a chain, with the final SPAM score being the total sum of all tagged scores. If this SPAM score exceeds a predefined total (usually a setting controlled by email administrators or even individual users), the message is rejected, otherwise it passes through and gets delivered to its intended recipients.

How ISPs and Email Services Providers implement these SPAM detection techniques varies drastically and sometimes depends greatly on how strict a particular provider adheres to their SPAM Policy. In general, most providers employ a front-end IP Address Blacklisting filter followed by a combination of other content and protocol based filters to assess the likelihood of an email message being SPAM.

Depending on how this front-end IP Address Blacklisting filter is implemented, the resulting action can range from a simple SPAM Tag score added to the email message, to the worst case scenario in which it can prevent someone from sending any email through a Blacklisted Email Server to recipients whose email accounts are hosted on the network provider utilizing this particular IP Blacklisting filter.

This type of IP Address Filtering often manifest in someone unable to receive any email from people who are sending emails through an email server whose IP address is on a Blacklist used by the receiving email server's IP Address Filter.

Unfortunately, many IP Blacklist Filter implements a "Guilty Until Proven Innocence!" strategy, resulting in EVERYONE who's using a blacklisted email server to send email being unable to send emails to anyone using an email server implementing this particular IP Address Filter! This will happen even if it's ONLY a single user account on the offending email server that's abusing the system and using it to send out SPAM, whether the owner of that user account is aware of it or not!

Then, how can someone get their blacklisted email server off of Blacklists so that they can send emails again to servers using these Blacklists?

There are many Blacklists available on the Internet. Some are more popular than others. Some will reset an IP Address's Blacklisted status after a grace period of NO SPAM being detected as coming from that offending IP address, while others require the administrator of the offending email server contact a particular Blacklist's maintainer to provide proof that all SPAM activities have terminated at the offending server!

Like most ISPs, Bloomland's Email Services platform also employs a combination of IP Address Blacklist Filters and other content and protocol based analysis techniques to combat SPAM. In order to protect Bloomland's networks and its users from SPAM and other security threats, once an offending email server has been Blacklisted by multiple trusted Blacklists, ALL emails coming from that server will be silently dropped. Again, emails from such email server are dropped ONLY if its IP addresses appear on multiple trusted Blacklists!

It is up to the offending server's administrator to remove its IP Addresses from these Blacklists because it is logistically and financially impossible for Bloomland to request removal of email servers' IP addresses, that DO NOT belong to Bloomland, from these lists since Bloomland does not have control over these offending IP addresses' networks or their users!

If you suspect that emails from your acquaintances are being dropped because of IP Address Blacklist Filtering, please inform your acquaintances or their email servers administrators of possible IP Blacklist issues so that they may remedy the problems as soon as possible.

On way to quickly determine if your acquaintances' email servers' ip addresses are on these Blacklists is to use one of many IP Blacklist Checking websites available on the Internet. One such site is:

             http://multirbl.valli.org/

Of course, this requires that you know or have ways of finding out your acquaintances' email servers' ip addresses or domain names (e.g.: 62.62.62.62 or "server.somedomain.com"). Information on how to find an email server's ip or its domain name is beyond the scope of this FAQ.

Well, I do understand that fighting SPAM is important, but I'm still not getting important emails from my acquaintances that are vital to my business, and that's even more important to me!

Why can't Bloomland just simply open their email servers to these Blacklisted servers just temporarily so I can at least get my all important emails?

The answer is simple. The needs of the many, out weight the needs of the one! If Bloomland knowingly allows emails from an email server that's been Blacklisted by multiple trusted Blacklists, and this action results in causing disruptions of Bloomland's services to its clients, then Bloomland would be "In Breach" of its contractual obligations to its clients to provide service continuity and security!

Please remember that SPAM are not the only threats being delivered and spread by emails. Trojans, Viruses and Phishing scams are amongst the more potent forms of payload for emails!